EmailTree Hyperautomation Audit Workshop

Discover Which Tasks Can You Automate

Hyperautomation is trend number one on Gartner’s list of  Top 10 Strategic Technology Trends for 2020. 
Are you ready for Hyperautomation?

Workshop Benefits

How can Hyperautomation help you?

Cost savings

Reduce operating costs and increase throughput across the entire organization.

Process improvements

Get more done in less time. Add/change processes as needed.

Resources redeployment

Allow employees to offload tasks and focus more on the customer and the task at hand.

Improved productivity

Minimize manual, error-prone processes, no spelling errors in the responses sent out.

Digital transformation

The output of the workshop will be a digital transformation roadmap which can be implemented anytime.

Improved customer service

Solve faster any customer issue and eliminate human errors for better customer satisfaction.

Efficient team management

Increasing team engagement/retention. Shorter training periods for new members.

Increase sales

Save precious time to invest more time in the sales. Happy customers bring other customers.

Workshop Modules

1

Workflows understanding

Analyse various business process flows in order to discover how hyperautomation can help. Observe how your team performs the customer service related tasks from various sources: emails, support tickets systems, CRMs, document management systems, payment systems.

At this stage we are looking to understand the following:

  • Which are the most time consuming tasks?
  • Which are the repetitive flows you are going through?
  • How much time this is taking?
  • Identifying the repetitive tasks with the highest priority
  • Comprehension of your existing IT environment
  • Which data should be used in the different processes
  • Deployment options: full on-premise, hybrid or cloud?

2

Technical environment

In-depth analysis of your IT environment, technological stacks, data inputs and outputs which must be prepared for an efficient implementation of the hyperautomation.

At this stage we are looking to understand the following:

  • What type of inputs do you use?
  • What type of outputs do you need?
  • What is your technological infrastructure?
  • Security environment and compliance requirements.

3

Tools and components

Discovery process to find the most suitable solutions such as:

Process Mining

Analysis of business processes based on event logs to improve process efficiency and understanding of business processes.

Process Understanding

Understand the requests from different sources (emails, social media, CRMs etc), define the context and predict actions to be taken by the human operator or by the robots.

Task execution

Once the actions are defined and if the flows are automated, robots can be launched to execute those tasks.

Reply Generation

Analysis of business processes based on event logs to improve process efficiency and understanding of business processes.

4

Reports and estimations

The final reports that can be used in the digital transformation phase towards hyperautomation.

At this stage we are looking to understand the following:

  • How much time can be saved?
  • How much you can reduce the support cost?
  • How the customer experience will be improved?
  • What is the overall ROI?
  • What is the implementation plan?
  • What is the total cost of the solution?

CASE STUDY

Orange and EmailTree: the Customer Experience Reinvented

Find out how Orange managed to reduce the load on the customer service, increased productivity when managing text requests and increased customer satisfaction.

Book a call by filling the form, and we'll help you to help your customers.